POLICY/SHIPPING/PAYMENT OPTIONS - HKM

How to Order? - Scroll to the bottom of the page

• We use FedEx for doorstep deliveries around the World for Instruments.(Fedex does not offer insurance on Musical Instruments)

Even though we use the best material for packing, however we still do not guarantee a 100% safe delivery of an instrument due to mishandling.

Any claims if applicable are to be directly settled with the couriers.

For a safer option, separate insurance can be obtained on prior request.

We do not offer any return policies on our instruments shipped from India.

• Delivery most often costs more economical for single order shipments by FedEx or UPS than to send By Air Cargo or even sometimes By Sea.
• Delivery is done in 5 to 7 business days from the date of dispatch in Courier Mode. This is a time frame confirmed by the carriers if there are no customs delays at the receiving end.
• For Larger Quantities, Only Sea Shipments are feasible. However the transit duration by Sea can be quite long as upto 45 to 50 days depending on the destination. For some, it could even take 60 days.
• Customers can also purchase our instruments from our Dealers in USA and Australia. Email us for more information for contacts.
• Taxes and Duties on instruments in the receivers country are not added in the freight charged (if paid in advance) before shipping by Air or Sea. Therefore customers are requested to kindly check at their end for any charges before ordering. We are not responsible for any such charges applicable on receiving the instruments at customer end.

·Orders are packed using strong wooden crates for sea packing and plywood crates for air packing.

·Instruments made with Pumpkin gourds such as Sitar, Tanpura, Rudra Veena and others are not guaranteed for any kind of damages in transit. (Even though the packing of the instruments is carefully done, HKM does not take any responsibility for any damages on the Gourds or otherwise.

·Instruments made of Clay such as Khol, Ghatam or Clay Bayan are not provided with any sort of guarantees on damages as these are fragile instruments and are therefore provided on customer request only..

HKM does not take any responsibility for damages of any sort to any instruments while in transit (By Air/Sea/Courier).

·On Shipping, only insurance can be claimed if this is requested by the customer before the shipment is dispatched. Insurance charges as applicable.

·We do not provide any credit facilities.  

CUSTOM ORDERED INSTRUMENTS:

Please note that custom ordered Harmoniums, Sitars or any other instruments can take between 45 to 90 days to complete. Even though we provide the time frame during order being placed, however if the manufacturing is delayed due to unavoidable circumstances, HKM will not be responsible for the delay.

Payments made cannot be refunded. These can be adjusted towards alternate purchase of instruments if settled.

Freight amounts are not refundable once the instruments are shipped under any circumstances.

·Instruments once sold are not returnable/exchangeable.

·         PLEASE MAKE SURE YOU HAVE READ AND UNDERSTOOD THE POLICY BEFORE FINALISING YOUR ORDER WITH US. WE WILL NOT BE RESPONSIBLE FOR ANY CONFUSIONS LATER IF NOT CLARIFIED BEFORE PLACING THE ORDER.

How to make payments for the orders:

We accept the following methods of payments.

1.Bank Wire. (Telegraphic Transfer)

Account information provided after the order is finalised.

2.Cashiers Cheque: In this case, the parcel will only be dispatched after the cheque is cleared.

Credit Cards are not accepted online. This facility is only available at our store premises.

We accept Master Card and Visa credit cards at our store in Delhi.

To complete the order, please email us with complete information and order confirmation. Once we are in receipt of this, we shall in return send the proforma invoice or total by email with our bank information.

In case of a Cheque, this is to be made on the name of ' HARE KRISHNA MUSICAL STORES' and posted to:

HARE KRISHNA MUSICAL STORES

9/3 Maznin Floor, Connaught Circus,

Near Delhi Darbar Resturant

New Delhi - 110001. INDIA.

TEL:01123411550

(Please use a reliable courier (For eg: FedEx/UPS/DHL etc.) or Registered Post only to send the cheque to us.

*Please note that no orders are processed or booked without the advance payment received.

For any further information, please write to us using our Enquiry form.